One address. A person reads it.

Write to us about anything

Something that won't work, a mission that misfires, an idea, a bird we've missed, a question about what the app records, a request to delete your data, press or classroom use — it all comes to the same inbox, and we answer it ourselves. We usually reply within two working days.

What to include, so we can help faster

None of it is required — write anyway, and we'll ask if we need more. But if you have it to hand:

• Your Explorer ID — needed for anything about your own data or progress, including deletion. It's the anonymous ID the app uses instead of an account: find it in Grown-ups → the version footer, where tapping it copies it in full. It is the only way we can find your records, because we hold no name and no email address.
• What you were doing — which mission, which WonderLand, what you tapped just before it went wrong.
• Your iPhone model and iOS version, from Settings › General › About.
• A screenshot, if there was something on screen worth seeing. Please don't send photos of your child.

There's also a feedback form inside the app, behind the parent gate, in Grown-ups → Send feedback. It doesn't ask for your email, so write here instead if you'd like a reply.